Privacy Policy

Use of Cookies, Web Traffic Data, and Similar Technologies

Like most companies we use cookies on our websites. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. We collect certain aggregate and non-personal information through a variety of technologies when you visit this website. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors.

Cookies types:

• Essential Cookies Some cookies serve an essential function and the websites cannot work properly without them. Where such essential cookies are used, they cannot be disabled.

• Browser Cookies Other cookies serve a functional purpose and improve the user experience of the websites. We use browser cookies to tell us, for example, whether you’ve visited us before, and to help us identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site so that you do not need to reset them each time you visit the website. Browser cookies cannot identify you as an individual. You can decline any Browser cookie through your browser however, without Browser cookies you may not be able to take full advantage of all our website features.

You can decide yourself whether to accept or refuse cookies. Most web browsers automatically accept cookies but you can usually customize the settings of your browser so that it refuses cookies. You must set your settings for each browser and on each computer you use. For help on how to customize your specific browser and computer, we recommend searching for directions on the internet. In addition, we use web traffic data to better understand user behavior online and improve the website. Web traffic data is also used for remarketing adverts to remind users of products or services they showed interest in, or offer additional information. For more general information about cookies and how to disable them through your browser, visit allaboutcookies.org. Contact us if you have questions about the cookies used on this Website or how to delete or block them.

Use of Personal Information

Visitors visiting our homepage may voluntarily register themselves and share personal data that can be used for identification. By sharing these data voluntarily, Visitors approve that Gold Standard Diagnostics and its affiliates the sole beneficiary, operator and maintainer of the homepage handle the data shared as below. Please make sure to keep your user name and password confidentially and avoid illicit access by third parties. Gold Standard Diagnostics shall always handle, process and forward the data and other pieces of information shared by Visitor as per the applicable precepts of law, in line with them and as per the statements or positions of the Data Protection Ombudsman, in order to meet the above objective of data handling, only to the necessary measure and time, in a fair manner.

Visitor shall share true to life data during their registration. Gold Standard Diagnostics reserves itself the right of deleting false, not true to life data and pieces of information/registration from its data base. We do not assume liability for the contents of the data shared by Visitor and disclaims any responsibility for damages to third parties arising from false, not true to life data content. Your personal data are registered by the user name and password shared by you. Your registration is confirmed by an e-mail message sent to your e-mail address. Visitor may freely amend or delete their data from the data base. Should you confront any technical or other issues in connection with this, your data can also be amended or deleted from the data base by employees of the company, on your request.

By registering for a particular conference and by accepting the terms of the present Data Protection Policy, you approve that Gold Standard Diagnostics share your name, company and e-mail address with its affiliates and – for purpose of delivering your order – with its subcontractors. If you accepted the marketing purpose of data collection, it means we or our affiliates may send you newsletters, product/service related documents and information on additional services. Should you not want to receive further messages or newsletters from us or or our affiliates, please notify us at the address below so that we could delete you from the address list and advise our affiliates of your request. Let us further advise you that, in order to compile statistics or records, we may periodically collect mass data other than personal ones in a way that they cannot be connected to individual ID’s. Let us further advise you that we receive automatically registered data about Visitors to its homepage: IP address, domain name, date of visit, browser used and data of pages visited. These data are considered personal data provided they are real and can be connected to the person. Gold Standard Diagnostics will only use the personal data thus created for analyses related to the homepage and for statistical records and will delete such data after processing.

Your rights, legal remedies regarding your personal data

Visitor has the right to:

a) request information about the handling of their personal data and b) request the amendment or deletion of their personal data; c) unsubscribe from the newsletter; d) request information from the data manager about the data handled by it or the data processed by a data processor contracted by the data manager, the purpose of data handling, its legality, duration, the name and address (headquarters) of the data processor and its activities in relation to data handling, further, about who and for what purposes has received or do receive such data. Visitor may file a complaint against the use of their personal data if a) the use (sharing) of personal data exclusively serves the rights of the data manager or the entity to receive the data or if it is needed for the assertion their lawful rights, b) use or sharing of personal data serves purposes of directly soliciting business, conducting surveys, or scientific research; c) assertion of the right to complain is otherwise enshrined in acts of law.

Visitor may file a case in court in case of violation of their rights.

We may use the personal information collected about you for the following purposes:

• Provide, administer and communicate with you about products, services, events, surveys, social media posts, remarketing promotions, and general promotions by Gold Standard Diagnostics or our affiliates (including by sending you marketing communications.

• Process, evaluate and respond to your requests, inquiries and applications; Create, administer and communicate with you about your account (including any purchases and payments); Provide investor services; Verify your identity to ensure security for the other purposes listed here; Evaluate your interest in employment and contact you regarding possible employment. We also may use personal information for other additional purposes. We will identify these additional purposes at the time of collection.

Sharing and Transferring of Your Personal Information

We do not sell or otherwise disclose personal information about our website visitors without their prior consent outside Eurofins and its affiliates, except as described here.

• We may share information provided by our visitors to this and other Gold Standard Diagnostics sites with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.

• We may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials as required to comply with a legitimate legal request, or (iii) when we believe disclosure is necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.

• We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including through bankruptcy).

How We Protect Your Information

At Gold Standard Diagnostics, our goal is to protect your personal information submitted to us through our sites. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this and other Gold Standard Diagnostics websites. We also employ reasonable technologies to help keep the personal information you provide on this site secure.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our online information practices. When changes are made to this Policy it will be posted to the website and the "last updated" date at the bottom of this policy will be revised. We also encourage users to periodically check this Policy to understand how Gold Standard Diagnostics protects and uses your information.

Notification of Changes

Gold Standard Diagnostics reserves the right to amend and revise this Privacy Policy from time to time. For changes to the Gold Standard Diagnostics Privacy Policy that may be materially less restrictive on Gold Standard Diagnostics use or disclosure of personal information provided by the user via the Website, Gold Standard Diagnostics will attempt to obtain your user consent before implementing the change by sending a notice to the primary email address specified a user or by placing a prominent notice on the Website. A revised Privacy Policy will apply from the date posted on the Website. You accept that through such Website posting, Gold Standard Diagnostics has provided you with sufficient notice of an amendment or variation. Gold Standard Diagnostics encourages a Website user to review this Privacy Policy regularly for any changes. Gold Standard Diagnostics will make available to a Website user, upon written request, prior versions of the Gold Standard Diagnostics Privacy Policy.

Links to Other Sites

We provide links to other websites for your convenience and information. These sites may have their own privacy statements or policies in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

Contact

Gold Standard Diagnostics strives to ensure that information maintained about its Website visitors is accurate, current and complete. You have the right to access and correct your personal information. If you have any questions regarding this policy or if you wish to review, update or correct your personal information, please contact us through our Website and as below:

Gold Standard Diagnostics

Website: www.abraxiskits.com

E-mail: info.abraxis@us.goldstandarddiagnostics.com

Order Cancellations & Returns

  • Orders may be cancelled at any time prior to shipment without penalty with the exception of orders for custom or made-to-order products which must be cancelled, in writing, within 3 days of order receipt.
  • Due to the perishable nature of many of our products, Gold Standard Diagnostics is not able to accept returns on products that have already shipped unless 1) the return is requested as the result of a verified product defect or 2) the order cancellation request is made, in writing, within 3 days of order receipt. 
  • For order cancellations received within 3 days of order receipt that have already shipped, the customer will incur a 25% restocking fee plus associated shipping charges to and from the destination. Restocking fees and shipping charges do not apply at any time if the product is being returned due to a verified manufacturing defect.
  • Exceptions may be made to this policy at the sole discretion of Gold Standard Diagnostics, on a case-by-case basis, upon customer request.

Expiration Dates

Inventory Shelf Life

In general, we strive to maintain sufficient stock of all non-MTO (made to order), non-MOQ (minimum order quantity) test kits with ~50% of the maximum possible shelf life. For Gold Standard Diagnostics manufactured test kits, this equates to the following:

  • ELISA plate kits
    • 8 months for most kits
    • 6 months for Cylindrospermopsin ELISA
    • 3 months for Caffeine ELISA, Metolachlor ELISA, Imidacloprid/Clothianidin ELISA and QuikLyse
  • Test strips kits
    • 6 months for all test strip kits

Requests for Longer Shelf Life When Sufficient Inventory is Available

  • Written request must be submitted to Gold Standard Diagnostics with at least 4 weeks advance notice of the desired ship date
  • Quantity:
    • For distributor partners request must be for quantities of >5 kits. Requests for quantities of less than 5 kits will be considered and approved based on the business justification (i.e. contractual requirement, additional related business).
    • For other (end-user) customers: order must be for a quantity of at least 10 kits.

NOTE: We will also consider requests with shorter lead times and for smaller quantities, but the timing for fulfillment will depend on the production schedule at the time of order placement and may not occur until the next planned production of the product.

Customer Notification of Expiration Date

  • Order entry will notify customers to whom we are shipping internationally (outside the US and Canada) and get customer approval prior to order acceptance/shipment if expiration date of requested product is <8 months
  • Order entry will notify all customers to whom we are shipping within the US and Canada and get customer approval prior to order acceptance/shipment if expiration date of requested product is <6 months